Return and Refund Policy

At Mudo Matcha, we take pride in delivering high-quality matcha and related products. If something isn’t right with your order, we’re here to help.

1. Returns Eligibility

Due to the perishable nature of our products, we only accept returns or offer refunds under the following conditions:

* The item arrived damaged or defective

* You received the wrong product

* Your order was lost in transit

We do not accept returns for:

* Opened or used products

* Change of mind after purchase

* Products not stored properly after delivery

2. Reporting an Issue

If you experience any issue with your order, please contact us within **7 days of delivery** at:

info@mudomatcha.co.uk

Include:

* Your order number

* A description of the issue

* Clear photos (if applicable)

3. Refunds

Once your request is reviewed and approved:

* Refunds will be issued to your original payment method

* Please allow **5–10 business days** for the refund to appear, depending on your bank or provider

In some cases, we may offer a replacement instead of a refund.

4. Order Cancellations

Orders can be cancelled within **1 hour of purchase** if they have not yet been processed or shipped. After this window, cancellations may not be possible.

5. Shipping Issues

We are not responsible for:

* Delays caused by courier services

* Incorrect shipping details provided at checkout

If your package is marked as delivered but not received, please contact the courier directly. We will assist where possible.

6. Contact Us

For any refund or return inquiries, please reach out to: info@mudomatcha.co.uk

We appreciate your support and understanding as we maintain the quality and integrity of Mudo Matcha products.

Mudo Matcha x

**Last Updated:** 20/03/2026